Review Guidelines

1. Every review is moderated

Reviews are never automatically published.

Each review enters a pending queue and is read by a person before any decision is made. Only approved reviews affect a public rating or review count.

The workflow is: submitted → pending → verification → approved or rejected → published.

2. Who can leave a review

Reviews must describe a genuine, direct working relationship with the expert. We may contact you for proof of the engagement before approving a review or marking it as a verified client.

3. Reviews we remove

• Self-submitted reviews, and reviews written by employees, founders, contractors or family.
• Reviews from competitors or anyone with an undisclosed conflict of interest.
• Incentivised, purchased or exchanged reviews.
• Fake, fabricated or duplicated reviews.
• Abusive, defamatory, discriminatory or promotional content.
• Reviews containing confidential information or personal data about third parties.

4. Writing a useful review

• Say what the engagement covered and roughly how long it ran.
• Be specific about what worked and what did not.
• Base results on what you can substantiate.
• Keep it factual — criticism is welcome, personal attacks are not.

5. Corrections, disputes and removal

Experts may flag a review they believe breaches these guidelines. We re-investigate rather than simply remove, and the outcome is decided by the directory, not the expert.

A published review can be unpublished or deleted later if new information emerges. Reviewers can ask for their own review to be corrected or removed at any time.